Product & Application Development
Skilled, experienced and comprehensive
- Enterprise and Web
- Application Integration
- Mobile Applications
- New Product Development
CASE STUDY - HOME DEPOT
Speeding purchases with wireless POS
Home Depot constantly strives to improve customer service but checkout
lines were getting longer and longer. The solution: wireless handhelds
for point-of-sale (POS) checkout.
Home Depot stores learned how to reduce wait time and improve sales
with mobile handhelds from Symbol and development of a wireless
POS application that integrated with stores' existing registers.
The result was a system that was more flexible, freed employees
to be more effective and customer-oriented, and improved business
for Home Depot.
Home Depot is
a registered trademark of Home Depot, Inc.
Re-engineering Business and IT Processes
Help for business and IT performance improvement
- Assessments and Audits
- Service Strategy & Design
- IT Process Re-engineering
- Strategic Business Planning
CASE STUDY - KAISER PERMANETE
Improving service while reducing hospital costs
Kaiser Permanente (KP) is one of the nation's largest health care
providers with 190,000 computers under management. However, a multi-billion-dollar
rollout of a paperless electronic medical record (EMR) system required
significantly improved incident management and the IT Department
was worried that millions of dollars for new personnel would be
By re-engineering KP's help desk operations, desk-side services
and IT support, Acceleros was able to help KP to significantly reduce
response times, improve satisfaction, and save millions in operating
Acceleros demonstrated that IT can be used to respond to the changing
needs of the business in creative ways.
Kaiser Permanente is
a registered trademark of Kaiser Permanente, Inc.
Project Management & Transitions
Delivering experienced teams around the world
- Program and Project Leadership
- Business Process Outsourcing
- Mergers, Acquisitions & Transition
CASE STUDY - DELL Order Management
Migrating critical enterprise applications
After 20 years, Dell needed to migrate and update its internal
order management system.
This strategic project meant that interviews needed to be conducted
with stakeholders around the world to understand how they used the
system, documenting processes and a myriad of systems, and analysis
of the financial impacts before the global migration could begin.
The technical aspects of the project included detailed assememnt
of the global impacts and technical risks, technical mapping system
interfaces and components, use cases that incorporated process improvements
and technical requirements for development of the new system.
Dell is a registered
trademark of Dell, Inc.